You'll have to pardon me, I've been an Avaya tech for a while, so I'm not as familiar with the features and the associated names within the Norstar. My company has a Norstar MICS on release 6 of the software. A feature I'm looking for in referred to (in the Avaya world) as EC500.
The feature basically allows a bridge between a cell phone and a desk phone. You hit a button to turn it on and when a call comes into the desk phone, it rings the cell phone automatically. If the call is not answered, it follows the coverage of the desk phone. Additionally if a user answers the call on their cell phone, they can go to the desk phone and pick that call up by hitting the appearance it resides on (it's bridging the calls while the call is on the cell). Lastly, if the user is speaking on the desk phone, they can hit a button and have it ring to the cell phone, hang up the desk phone and walk away. This last portion is different from a call transfer because if they come back to the desk, they can resume from there.
So... after the lengthy description the question is, does the Norstar have a feature similar to this?
Am also looking for a feature for a "Meet me" type of conference in the system.
Thank you for any feedback you can offer.
The feature basically allows a bridge between a cell phone and a desk phone. You hit a button to turn it on and when a call comes into the desk phone, it rings the cell phone automatically. If the call is not answered, it follows the coverage of the desk phone. Additionally if a user answers the call on their cell phone, they can go to the desk phone and pick that call up by hitting the appearance it resides on (it's bridging the calls while the call is on the cell). Lastly, if the user is speaking on the desk phone, they can hit a button and have it ring to the cell phone, hang up the desk phone and walk away. This last portion is different from a call transfer because if they come back to the desk, they can resume from there.
So... after the lengthy description the question is, does the Norstar have a feature similar to this?
Am also looking for a feature for a "Meet me" type of conference in the system.
Thank you for any feedback you can offer.
