Norstar Menu point confusion 1

[deaconwc]

I saw a recent thread regarding this issue but cannot find it now to see if it answers my question. On a Norstar 824 DR5 I see a Menu Point option (along with transfer, information etc) but can only see how you record the message in the point. How do you develop the point ie: point 0 (CCR Tree 1) tells the caller to press 1 for product purchase info. Then point 1 (menu point) states four options with the first saying "for subscription info press 1" where does pressing one (or two, three or four) take you in the Norstar system and how do you program it to do so? The documentation only shows you how to record the message which looks just like an information point.
Any help would be appreciated.
Wayne

 

[sprucegrover]

In your CCR tree, Path 0 is a Menu Point that has several other Paths associated with it. If Path 1 is a Menu as you indicated, then when a caller presses '1', that will be Path 11. Pressing '2' would be Path 12, and so on.
So after recording Path 1 Menu recording, next create Path 11 as eith a Menu, Transfer, or Information path by selecting the available options on the display set. Tansfer points can be either internal or external, and Information points allow you to choose what happens to the call after the message plays. Have fun with it. Create various paths, save the tree and try it out. If you don't like something, just go in and change it

 

[deaconwc]

This info helps a lot. Believe it or not the installer told me that it wasn't possible to have a menu path after path 0!
To clarify-- am I correct in assuming that another menu would be 21, 31, 41, etc? Is 211 possible? I would guess there is a limit, not that I would ever need that many.
Another question comes to mind-- is paths 21-45 okay even if these are the extension numbers for the telephones.
Wayne

 

[sprucegrover]

Your installer may have been correct depending on the generic of the voicemail. I believe that the older Flash mail would not allow a menu past Path '0'. When you created a Path 1 or beyond, the option for 'Menu' was not even there.
Now however the Flash is capable of going to a 2nd level ieath 1,2,3 etc can be menus, and 1-1,2-1, 3-1,etc can be associated Paths. But that is it. 2-1-1, for example, is a no-no on Flash. On the NAM, however, the allowed depth is 8 ( I think ). But likely way more than most of us need.
Regarding Paths 21-45, CCR is unique to the mail, and has no direct correlation to the KSU designations, except to provide a point of reference to direct the caller to a DN or mailbox.

 

[deaconwc]

I still need help! I had time last evening and ran into the same dead-end I have been.
I have greeting table 1 and ccr tree 1
These are the steps I took:
1. Disable the ccr tree
Note: Path 0 is "home menu" that callers hear immediately after the greeting (which I believe is standard). It currently gives them several options and those options flow to path 1 through 5. Path 6 is currently blank.
2. I go in to edit ccr tree 1
a. Choose path 6 and make it a menu
b. Record the primary greeting
c. Press okay to accept the recording.
d. Choose no for the alt prompt (I'm assuming this means alt language)
The manual provides no further detail on menu points and simply states "You can now continue to build this tree and add more points..."
After you press no for the alt prompt you are asked to once again enter a path. If I enter 11 it gives me an "invalid path" error. The same is true of 21, 31, etc.
I can't figure out how you build this tree and make path 1 (or 2, 3, etc) a menu path that offers callers more options than the "home menu" (path 0). The manual states that path 0 can route to an info message, a mailbox (leave message), an extension or another menu. I don't see how when you create a menu point that you program it to go to the desired path when a single digit number is pressed. Additionally, I cannot figure out how you get to Path 11 (or 21, 31, etc) to record a message or do a transfer.
What am I missing here? Is there significance to the dash (ie 1-1, 1-2, etc) in sprucegrover's reply? I'm all ears! Any help would be appreciated.

 

[mroberts]

In your case you would build path 61. 6 is the menu point off of the first level. 1 is the first sub path under that menu point.

So if my menu is programmed on path 4 then I would program path 41 for the first path under the menu point. MRoberts
mroberts@americaii.com

http://www.a1teletronics.com

 

[deaconwc]

That did it! I had time again last evening and went back in to make 6 a menu point and was able to add path 61, 62 and 63. It works fine. Now it makes sense to me, too bad the manual is so vague in communicating this.
I assume that paths 11 thru 18, 21 thru 28, etc, up to 81 thru 89 is the limit. Not that I would ever need that many.
Thanks again for all the help.

 

[sprucegrover]

Hey deaconwc
Glad to see that you sorted things out. One thing to remember is that you are not really limited to 8 paths under a Home Menu. For example, you have Path 6 as a Menu and the recording directs callers to enter "1" for Sales, "2" for Rentals and so on, then you would have Paths 61,62,63,etc as transfer locations.
If your Menu recording says "For Sales enter 234, for Rentals enter 235, etc.... the CCR will transfer to the specified DN just as it does using single digit transfer points. By specifying the DN numbers you can have as many in the list as you think the callers are willing to listen to.