Norstar Manager 3.5 files corrupt 1

[no-sme-here]

No matter how I try and delete, remove all files/folders, start over. Etc. I cannot get Norstar Remote Manager to work again on a Windows XP PC that it used to work on. I can access the folders where the customer database is and see all my systems and system details but when I highlight a system and then try to open the remote tools I always get this error:

Error: Norstar Manager for Windows
The file is corrupt. The operation requested will be aborted.

Important note, At one point I deleted absolutely everything, went to the Avaya support website and downloaded 3.5 for XP all over again, and then tried to set up a new system and then connect to it and I got the same file is corrupt message. On a brand new entry in a newly loaded application with all old stuff deleted and the PC rebooted.

Do you suppose it is the PC at this point?
Have any of you encountered this and have a solution please?

Thanks in advance.

 

[Firebird Scrambler]

I had problems on XP when trying to install NRU. I think I eventually installed it in a new location away from "Program Files"!. Have you tried that idea?.


Firebird Scrambler
Nortel Meridian 1 / Succession and BCM / Norstar Programmer in the UK
Advance knowledge on BCM support

http://www.linkedin.com/in/davidbromley

 

[no-sme-here]

Well when I installed it there were some files in Program files but it actually placed WNORS3 right out on the C:/ directory.

 

[curlycord]

3.5 is for 98/95
You need 3.7 for XP


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[no-sme-here]

Trying that. I'll let you know. And thanks.

 

[curlycord]

Did it work?

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We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

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[no-sme-here]

No. Nothing works. I deleted everything everywhere, reloaded, tried again (3.7) and stil the same thing. I cannot even open a new entry. I tried creating a new entry and it is properly stored in WNORS where it is supposed to be and when I try to open remote tools on this new entry it says the same thing.

 

[curlycord]

Try installing Virtual XP Machine on a Win7 machine.
Then install 3.7 on that



________________________________________
We take the time to try to answer your questions for free, please return the favor and take the time to answer back and include any resolution you found elsewhere, thanks.

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Toronto Canada

http://www.telcopc.ca