Norstar M7310 program an extension 3

[sherry92101]

My supervisor's handset is crapping out and all our spare phones have extensions pre-programmed. She is (and wants to stay) extension 701. How do change spare handset (ext. 720) to become extension 701?
I tried Sys Admin > Sys Programming > Change DN > old 720 > new 701. It didn't work. Please help!

 

[misseditbythatmuch]

You did not specify your KSU, but a M7310 does not contain any user programming. The user programming profiles results in the KSU and software associates that profile to the DN a phone is connected to. Hence, none of your spare phones have "pre-programmed" features. They may have button caps and labels on them, but the actual function of a key or button is all dependent on the central KSU profile.

A simple set swap would be to keep things connected as they "were" and go into programming and be sure set relocation is turned off. Then pull the failing set out and put it aside and take your spare M7310 and connect it to the jack where the DN 701 is punched, let the phone boot up, and it will have the same "buttons" and extension number as the old phone did. (You may end up transferring labels from the old phone's button caps to the replacement set).

If you replace the M7310 with another model of phone, you may not get the seamless transfer of user features.

 

[misseditbythatmuch]

Also, depending on software, you may need the programming password rather than just the admin password, to change set relocation to "NO.

 

[sherry92101]

Thank you. Where is Set Relocation? T tried a simple swap but it didn't work. Settings stay with the handset.

 

[misseditbythatmuch]

It depends on your KSU, but a common spot would be:

Login using the programming password. This starts with [Feature] **266344 and then enter programming password.

Then A. Configuration
Then 4. Miscellaneous
Then scroll to Set Relocation
Then use the softkey under "change" and the display with toggle Y and N. You want "N"
Then hit the [Rls] key until you are out of programming.


Note: Logging in with Admin login will not get you into the menu for set relocation.

The set behavior you describe suggests the set relocation feature is "Y" or on.

 

[curlycord]

On your system Sys Admin > Sys Programming > Feature Settings > Set Relo

Put stuff back the way is was, turn Set Relocate OFF, unplug both sets, move buttons over to spare set if need then plug spare set into new location.

When Set Relocation is ON only a new set that has never been on the system before will take over the unplugged set.


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[sherry92101]

Thank you so much! Changing the Set Relocation worked!