Norstar -- how to delete old company greeting on aa

[tpeck01]

thread799-1678413

Help! This is related to a previous thread about Norstar auto attendant greetings.

I've recorded a new AA greeting but when I call in the old one is playing right after.

I went in to the tree and my new recording is in all the time slots. I can't find the old one anywhere. When I disable the tree it messes everything up and none of the extensions work any more.

What do I do?

How do I either delete the old one or delete the new one so at least it's not playing two greetings in a row?

Thank you!!

 

[allworxguy]

Norstar voice mails play a company greeting and then either a AA table instruction message or a CCR tree path 0 if CCR is enabled. Sounds like your 2nd (old) greeting is a CCR tree. That is where you need to record your new instructions not in a greeting. To record a CCR prompt be sure to disable the tree first or it won't save.

Marv ccna

http://www.telemarv.ca

Sales, Installation & Service for Norstar, BCM, Samsung & Allworx Serving Ottawa and Eastern Ontario since 1990

 

[tpeck01]

Thanks for the response. I will try recording it in the CCR tree. For now I just recorded a few second of silence on the Greeting so it would go away. It's just playing the old one now so at least it's not repeating messages.

 

[curlycord]

Often Greeting is glued to CCR path 0

i.e.:
Greeting 1 "Thank you for calling ABC"
Path 0 = "If you know your parties ext #....etc"

i.e. for night time
Greeting 2 "Thank you for calling ABC, we are now closed"
Path 0 = "If you know your parties ext #....etc"

=----(((((((((()----=
curlycord

http://www.curlycord.com

Toronto Canada

http://www.telcopc.ca