Norstar Flash and 8x24 DR5

[atzcs]

Hello, I have a 8x24 with dr5 software. I have a norstar flash 2 port. We need to have 4 incoming lines ring on 12 phones. Got that set up by adding the lines to the phones. There is an AA that answers after 4 rings. Here's the problem - if user 1 is on the phone, all calls forward to user1's voicemail because I have it set to forward when busy. Is there a way to do this so that the inbound calls will not forward, but a transfer to that person, or chosing them through the AA would send them to VM if the person is on the phone?

 

[DueE]

create a company greeting and a custom menu prompt, have the AA answer all calls on zero rings and remove ringing from all the sets.

 

[atzcs]

I'd love to do it that way...but they're requiring the 4 rings on all phones before the AA picks up. So I just turned off the forward on busy to get around it.