Norstar CP 2.1 ...solving pblm in earlier release

[senk1s]

ITAS TIP - 306 NA MAr8, 04

Condition
During the initial configuration of a CallPilot, the system prompts you to select the base application that will
reside on the unit. Once the option for “Voicemail” or “Call Center” is chosen, the system will remove the nonselected application. There is no method to reverse this initial setting. The only method is to request the unit
be sent back to Nortel.

Problem recognition
This issue affects the CallPilot 100/150 Rel 1.0, 1.5, and 2.0 The CallPilot that has had the incorrect base application chosen by the installer will have to be returned toNortel Order Management or Global Repair.
The issue will be fixed in CallPilot Rel 2.1

 

[curlycord]

This issue was supposed to be fixed with 2.0....they better get it right this time!
However no need to send it back to Nortel...you should be able to re install software on the flash card.

 

[senk1s]

i'm going to try that out curlycord ...from the earlier thread ...havent got to it yet