Norstar Compact ICS - Retrieve Call Logs

[Arm123]

Hey there, thanks for taking the time to read this.

I manage a couple of Nortel Norstar compact ics phone systems for a couple retail stores. All phone sets are T7316E.

The manager has a need to keep track of all incoming calls at bother locations. Is there any way I can retrieve a text file or digital copy of all incoming calls / call logs with the current hardware ?

Or is there some sort of dongle / pass threw hard ware that can achieve this ?

Thanks again.

 

[Qzwsa]

You need an SMDR6 unit. It has a 25pin RS232 serial connection that you can output to some kind of terminal application like hyperterminal or go super old-school and connect it directly to a continuous-feed dot matrix printer for hard copy.

There may be some kind of 3rd-party device made back in the day - maybe the Algo AuxBox?? - that could also do it, but I think you'll have a heck of a time finding something that has not been discontinued.

- Qz

 

[curlycord]

You would need to source an old Norstar SMDR module and wire it up to the CICS, then connect the serial cable to a PC running call accounting software that is compatible, or connect to a dot matrix printer, lol.

Some with more knowledge than I will chime in hopefully soon.
In the meantime search SMDR in the Search tab up top to get a little more info.

I think all the software's require a keycode and are not supported any longer, I was never able to find a free version.

=----(((((((((()----=

http://www.curlycord.com

Toronto, Canada

Add me to LinkedIN

 

[curlycord]

Qzwsa was right on Q

=----(((((((((()----=

http://www.curlycord.com

Toronto, Canada

Add me to LinkedIN

 

[Arm123]

Thanks very much for your reply my friends... Suggestions are much appreciated!

 

[MooreTel]

I had a client who wanted to, or should I say needed to record all calls in & out & who made or took the call. I installed a "Call Tracker 8" on their system and everything went to one of their PC's. Works well.

 

[Arm123]

Ha!.. Fantastic suggestion