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Norstar Compact DR5
- Thread starter MCTelecom
- Start date
curlycord
Programmer
Tone is provided by the carrier, not the system or phone.
If you can retrieve the call even though no tone in your testing the report it to carrier.
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curlycord
If you can retrieve the call even though no tone in your testing the report it to carrier.
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curlycord
- Thread starter
- #3
Yes, you are right curlycord, tone is provided by the carrier. Maybe I worded that wrong.....
Is there a way to program the phone so that a "whisper tone" is heard in the receiver when you are on a call? Currently, that doesn't happen and only the line appearance button lights up. THANKS!!!
Is there a way to program the phone so that a "whisper tone" is heard in the receiver when you are on a call? Currently, that doesn't happen and only the line appearance button lights up. THANKS!!!
ironhorse17
Technical User
Business line do not have call waiting, make all lines ring on that phone.
- Thread starter
- #5
Yes, call waiting is an option available to a business. "Call Waiting" probably wasn't the best word to use for this tread...I'm really looking for a faint sound to be audible in the receiver when on an active call, along with the line appearance flashing.
Why would you need call waiting if you have multiple lines??? I've never heard of business lines not having call waiting capability, however I do agree w/ programming all lines to appear and ring on that phone. Call waiting is not necessary.
Voice Connect Plus, Inc.
have a great day and a better tomorrow
Voice Connect Plus, Inc.
have a great day and a better tomorrow
curlycord
Programmer
I think HF means they want to hear the 2nd inbound call to the set via the receiver instead of the usual through the speaker on the set.
By default you hear a softer ring through the sets speaker while on a call.
To turn the soft ring off you turn ON the DND on Busy.
DND ON BUSY is not available on DR5 so the speaker will always ring and cannot be turned off, unless of course you are using Forward or using Do Not Disturb.
A headset might help in this case? anyone?.
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curlycord
By default you hear a softer ring through the sets speaker while on a call.
To turn the soft ring off you turn ON the DND on Busy.
DND ON BUSY is not available on DR5 so the speaker will always ring and cannot be turned off, unless of course you are using Forward or using Do Not Disturb.
A headset might help in this case? anyone?.
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curlycord
- Thread starter
- #8
Thank you for clarifying curlycord. I mainly work with an Avaya platform, but i have several other small systems that I support as well. This Norstar system is at a site that is newly acquired and I apologize for my lack of explaination or wording on my question. The user states that she used to hear a tone in her ear when a second call came in and now she doesn't and the user uses a headset. Any tips on this would be helpful. Thanks!!
curlycord
Programmer
Check volume adjustment on the back of the Lifter......assuming they have one?.
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curlycord
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curlycord
curlycord
Programmer
That volume on the lifter is for the tone only and not the actual conversation volume which is controlled by the headset and set.
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curlycord
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curlycord
curlycord
Programmer
Per first post "when another call comes in".
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curlycord
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curlycord
No, Curly is referring to the volume control on the headset apparatus itself bro. There should be one on there to adjust volume of headset.
Voice Connect Plus, Inc.
have a great day and a better tomorrow
Voice Connect Plus, Inc.
have a great day and a better tomorrow
GordonKapesMZ4
Programmer
Sounds like the call waiting buzz tone found on the meridian one/cs1000. For system consistency, It baffles me why Nortel never had this buzz tone feature on the Norstar-BCM. Softer ring is the only option I am aware of.
ironhorse17
Technical User
You only need the lifter if you walk away from your phone it will let you know if a call comes in and can answer it. Ring detector in the lifter.
curlycord
Programmer
I am talking about the volume control on the lifter, not the headset or amplifier.
"That volume on the lifter is for the tone only and not the actual conversation volume which is controlled by the headset and set."
Btw you must have a lifter to hear the tone so if they dont have one now then they must have had one when they heard the tone. So Norstar and BCM have it.
Some IP sets have EHS Electronic Hook Switch technology now.
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curlycord
"That volume on the lifter is for the tone only and not the actual conversation volume which is controlled by the headset and set."
Btw you must have a lifter to hear the tone so if they dont have one now then they must have had one when they heard the tone. So Norstar and BCM have it.
Some IP sets have EHS Electronic Hook Switch technology now.
=----(((((((((()----=
curlycord
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