Norstar CICS line redirecting

[TheHandyGeek]

I have a Norstar CICS and we are currently redirecting all incoming calls to a cell phone at 7pm using Feature 84 and turning it off in the morning.

We would like to find a way to redirect these line automatically at 7pm and stop at 10pm without any user intervention.

I know how to do basic maintenance on this system so this problem is a bit over my head. Any help is appreciated.

 

[Multimedium]

Some automation based on the time of the day (and the day of the week) is possible using Services. They are of three types:
[ul]
[li]Ringing Service: it offers alternate call ringing based on the time of the day.[/li]
[li]Restriction Service: it offers alternate dialing restrictions based on the time of the day.[/li]
[li]Routing Service: it offers alternate call routing based on the time of the day.[/li]
[/ul]

Ringing Service is the key because it applies to incoming calls. Restriction and Routing Services apply to outgoing calls.

Line Redirection is always programmed manually, so you'll have to use another feature to redirect the calls outside the system. If you have CICS 4.1 or later, you can use External Call Forward. Here is what you could do:
[ol 1]
[li]Program a Ringing Service to automatically make an additional set ring between 7 and 10 PM.[/li]
[li]Program the additional set to forward its calls to an external number. (External Call Forward is available on CICS 4.1 and later.)[/li]
[/ol]

With this setup, incoming calls would ring at the additional set only between 7 and 10 PM. But, since the additional set forwards its calls to an external number, incoming calls wouldn't have time to ring. Instead, they would get forwarded to the external number.

Have a look at the Installer Guide for your system to learn more about the Ringing Service and how to program it. Also, have a look at FAQ799-2078 to learn how to program External Call Forward.

 

[SupportDude]

Do you have a Voicemail system on the CICS?
You can use Ringing Service to automatically send the calls to Voicemail between 7 and 10, then build a CCR in voicemail that forwards the call to an external destination.

-SD-

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