Norstar CallPilot ACD question

[BigBenjaBear]

I recently was called to a site with a CallPilot 100? attached to a Norstar 0x32 with a T1 card. The supervisor wants to know if he can monitor the queue for calls waiting to be answered. I did an inquiry using F9*3 and got the prompts for Log IN/OUT, Ready and SkillSet, but nothing to display calls in queue. There are no manuals on the site. Can someone please help if there is a code for Calls in Queue.

Thanks in advance,

Ben

 

[Arr]

Use F909 'Display Waiting Calls'.
Press 1 to go to skill set number;
press 2 for skill to monitor next enabled skillset;
press 6 for next;
press 4 for back;
press # for next menu; and
press * to cancel session.

Cheers
PhM