jimbobebob
Vendor
I installed a used Norstar 0x32 (rls 6.1) system with Call Pilot (rls 3.0) for a customer recently, and only had to do slight reprogramming to customize it for them. I set up 4 mailboxes, and had the customer initialize each of them, and record their names for the Company Directory.
However, when you call in, and the Auto Attendant answers, which prompts the caller to press # to access the Company Directory (which they can do), it asks them to enter the first few letters of their party's name (which they can do) and they hear the spoken name of the individual they have selected....BUT, at that point, it immediately routes to the VM box of that individual- never rings the phone, and/or prompts "press #" to confirm the name offered, (or 1 to select the next matching name, if applicable).
The customer is an hour away, and we only discovered that after an all-day cable pulling/installing session, so I thought it might be a quick programming thing that I could walk them through, or drive out and reprogram...but not so sure now. I've dialed into plenty of other Norstar systems we installed, and they all behave 'normally' (i.e., prompts you a recorded 'name' on a mailbox, and asks you to press # to choose this person or 1 to choose the next matching, and if you press #, it rings their phone).
In those I have remote access to program, I don't see any programming in the F983 menu to determine whether or not it 'rings' the person, vs 'leaves voicemail'.?.
Is there something in the Call Pilot GUI menus that's not in the F983 menus, that may control this? Or it was suggested that perhaps this is a Call Pilot 'light' (I'm guessing on the name), as a lesser version that may have less options?? Does such a thing exist? I know there was a Startalk Flash 'Light', but don't know of a Call Pilot 'light' version, so I think it must be a programming option.
By the way, they are all programmed as Subscriber mailboxes, and the Extensions are all assigned as you would expect, per mailbox.
However, when you call in, and the Auto Attendant answers, which prompts the caller to press # to access the Company Directory (which they can do), it asks them to enter the first few letters of their party's name (which they can do) and they hear the spoken name of the individual they have selected....BUT, at that point, it immediately routes to the VM box of that individual- never rings the phone, and/or prompts "press #" to confirm the name offered, (or 1 to select the next matching name, if applicable).
The customer is an hour away, and we only discovered that after an all-day cable pulling/installing session, so I thought it might be a quick programming thing that I could walk them through, or drive out and reprogram...but not so sure now. I've dialed into plenty of other Norstar systems we installed, and they all behave 'normally' (i.e., prompts you a recorded 'name' on a mailbox, and asks you to press # to choose this person or 1 to choose the next matching, and if you press #, it rings their phone).
In those I have remote access to program, I don't see any programming in the F983 menu to determine whether or not it 'rings' the person, vs 'leaves voicemail'.?.
Is there something in the Call Pilot GUI menus that's not in the F983 menus, that may control this? Or it was suggested that perhaps this is a Call Pilot 'light' (I'm guessing on the name), as a lesser version that may have less options?? Does such a thing exist? I know there was a Startalk Flash 'Light', but don't know of a Call Pilot 'light' version, so I think it must be a programming option.
By the way, they are all programmed as Subscriber mailboxes, and the Extensions are all assigned as you would expect, per mailbox.
