Norstar BUSY question? 3

[notmeu]

When anyone inside the building is talking to extenshion 221 (receptionist), and she places them on park to answer a incoming call, she cannot page or transfer that new call. Does anyone know of a program setting that can be changed?

 

[commsguy]

How many intercom lines are on that phone? i am guessing 2. you need to increase that number


commsguy

http://www.convetech.com

 

[notmeu]

To how many, and what would that have to do with it? There is 2 intercom lines on there now and I have 2 more buttons available would that be enough? I only seem to have the problem when she has a outside line calling while she is talking to someone in the building.

 

[canadianwolf]

you need an intercom path (key) for every person that is in a call with the switchboard (or any phone for that matter). So for instance, you want to hold a 3 party conference - you would need 2 intercom keys - for the other 3 parties in your conference. With both of those 'filled' with a call, another call to that station would get busy.

So in your example, you have one person talking to the switchboard - gets placed on hold or parked. She answers another incoming call - thats 2 speechpaths, no room to bring a 'destination' into the fray. Add another intercom key or 2 to the switchboard.

One of the reasons why there can be up to 8 intercom keys on a phone (depending on KSU and s/w)

 

[notmeu]

How is the intercom key programmed? I go thru the **266344 passwords then into button programming for 221 but it does not list a intercom feature code.

 

[Dmacnumberfour]

notmeu,
To get to Intercom key assignment go to, Terminals and sets-hit show- enter 221-hit show twice-hit next until you see Intercom keys- and change it to how many ypu want on that set.
Dmac,