Jakemembers
Technical User
Nortel MICS 5.0 KSU with PRI
Firstly, I want to thank you all for providing me with an answer to a problem after 10 months of the vendor and service provider pointing their fingers back and forth at each other. I, our quasi-administrator, was able to find in the archives here an identical problem and solution (see thread799-695449).
Moving forward... Now that we have affected the solution, the users, who have lost all faith in the system, will still come to me with reports like "Calls are still dropping" or "The phones are still messed up".
I've attempted to explain to them that I can not do anything without details and have provided them with a list of information to jot down when they experience a dropped call etc. I've turned release reasons to "detailed" in an effort to capture some information if I can.
My first question, most dropped calls report back "Normal Clearing". What exactly does this tell me?
Secondly, any other suggestions you may have about helping to restore user's faith in a phone system that had one intermittent, hard-to-find problem for a long time, but now seems to be working well.
Some of these folks could be talking to someone who's calling from a cell-phone going through a tunnel with bad-static and if the call drops, they're more inclined to blame it on our system or carrier than the cell phone.
Thanks in advance for your help,
Eric
Firstly, I want to thank you all for providing me with an answer to a problem after 10 months of the vendor and service provider pointing their fingers back and forth at each other. I, our quasi-administrator, was able to find in the archives here an identical problem and solution (see thread799-695449).
Moving forward... Now that we have affected the solution, the users, who have lost all faith in the system, will still come to me with reports like "Calls are still dropping" or "The phones are still messed up".
I've attempted to explain to them that I can not do anything without details and have provided them with a list of information to jot down when they experience a dropped call etc. I've turned release reasons to "detailed" in an effort to capture some information if I can.
My first question, most dropped calls report back "Normal Clearing". What exactly does this tell me?
Secondly, any other suggestions you may have about helping to restore user's faith in a phone system that had one intermittent, hard-to-find problem for a long time, but now seems to be working well.
Some of these folks could be talking to someone who's calling from a cell-phone going through a tunnel with bad-static and if the call drops, they're more inclined to blame it on our system or carrier than the cell phone.
Thanks in advance for your help,
Eric