noob questions 1

[bracph]

Hi, would like to seek the help of those who have already gained experience with the IP Office 500.

A bit noob question, but cant find the answer in the documents:

1. Ringing issue - callers are complaining due to long wait, meaning, from the caller side (outside calls) they have already heard 5 rings, while on the receiving side, it has only started to ring. Is there a way to cut or shorten that ring occurence?

2. How do i set up an IP Phone? according to the one who brought it, just connect it to the LAN and it will download the necessary settings.. well, i did that and there's nothing.. the unit is a 4610SW IP

thats about it for now.. hope somebody can provide assistance.

thanks!

 

[gknight1]

http://marketingtools.avaya.com/knowledgebase/

i would call the person who sold you the phone and tell them to come over and just plug it in.

 

[mattKnight]

Ringing issue - callers are complaining due to long wait, meaning, from the caller side (outside calls) they have already heard 5 rings, while on the receiving side, it has only started to ring. Is there a way to cut or shorten that ring occurence?

Analogue lines and Analogue phones I'll bet?

This issue is caused by Caller display, which is presented to the IP office on analogue lines after the second ring burst. i.e. the caller hears 2 rings before the IP Office begins to process the call.

Again, the analogue phone waits for 2 rings for the CLI information to be delivered to the phone from the IPO.

To deal with this, you have find out if CLI is important to your business... If CLI is less important that the delay issue then turn of CLI on the lines by changing the line type from LoopStartICLID to [/b]LoopStart[/b] (assuming you have loopstart trunks - the other option is groundstart - unlikely in the UK). The second element is to turn CLI off on the extensions (change CLI from On to Off on the xtension tab - not the user)

If CLI is important but the delay is crucial too, the only real solution is to change the lines to ISDN (where CLI is carried digitally and without ring delay) and the phones to DS types (where again CLI information is carried digitally and without the ring delay)

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[bracph]

Thanks Matt!

That worked... will observe its behavior further...

would you happen to have an idea on how i can setup the 4610SW IP?

 

[mattKnight]

>would you happen to have an idea on how i can setup the 4610SW IP?

Yes...

However, whilst this is straight forward to do, there are soem things that must be in place first

1) does your IP500 have a VCM card - look at the loaded card and it will say either VCM32, VCM64 or legacy card carrier.

2) Do you have a voicemail PC, with manager installed?
a. does it have a static IP address? (should have, but needs to be checked)

3) Do you use DHCP to distribute IP addresses, if so what is actingh as the DHCP server? Windows server? IP office or ADSL router? or something else

4) Is it just the 1 phone? or many (if it is just 1 it is easier to statically address) but more than that or if you have plans to grow...

I'll make some assumptions
IPO Office address - 192.168.42.1
Voicemail Address - 192.168.42.2
Subnet mask - 255.255.255.0
Phone IP - 192.168.42.10

Plug the phone in to your LAN (through a power supply) unless your switch has POE set.

Wait until screen shows Press * to program
Press *
enter the phone IP address - 192.168.42.10
Call server Address - Ip Office Address - 192.168.42.1
Call server port - leave as 1719
TFTP server - voicemail Address - 192.168.42.2
Router address - 192.168.42.1

Leave everything else as default and when prompted restart the phone. Ensure that manager is running on the voicemailpc and wait...

After numerous firmware uploads and restarts... (about 10 mins) the phoen will display enter extension - bash in the extension you want the phone to be (It can't be one of your existing POTS oones) and set the password
Any other restarts will take a fraction of this time - because initially it will need to upgrade its internal firmware)

Thats it

or you could just call the supplioer and ask them to do it..



Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[bracph]

thanks matt, let me check what i have... one thing i can assure you yet is that we dont have power supplies for the phones and will have to get me a PoE capable switch.

 

[mattKnight]

>one thing i can assure you yet is that we dont have power supplie

If I may be frank, you need to get a reseller who know what they are doing to help you.

>according to the one who brought it, just connect it to the LAN and it will download the necessary settings

I really don't think that it is that easy, especially if they haven't sent you the right bits, and are also overcharging (the 4610 is more expensive than the 5610 which is identical to the 4610 but *only* works with the IP Office. The 4610 also works with the ACM)

In short, they are doing you no favours and are giving IP Office a bad name....

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[mteltech]

I have a beginner's question. I am trying to connect two in house IP Office units. The 401 Small office edition and the 403 (I don't have the model numbers but I could get if needs be, I don't believe they will be necessary.) Basically I want to call from one unit to the other over a LAN. I want to be able to use all similar series extentions (IP Office 401 [exts 501-520];IP Office 403 [exts 521-540)]. I have the configurations saved to show how everything is set up but I am using Manager 5.0 (40) Copyright Avaya 2000-2004. But for those that rather not have it downloaded below are the configurations laid out en scenario form.

IP Office 401
IP ADD: 192.168.1.46
Subnet: 255.255.255.0
Gateway:192.168.1.1

IP Office 403
IP ADD:192.168.1.40
Subnet:255.255.255.0
Gateway:192.168.1.1
---------------------------------------------------
In manager 5.0(40) I have configured the following.
On IP Office 401
Lines:
Line
*Line number:79
*Telephone Number:IP Office 403
*Outgoing group ID: 123

Short Code:
*Short Code: 1521
*Telephone Number: .
*Line Group ID:1
*Featureial

VoIP:
*Gateway IP ADD:192.168.1.46
*Compression mode:G.711 ALAW 64K
**Voice Networking X

On IP Office 403

Lines:
Line
*Line number:80
*Telephone Number:IP Office 401
*Outgoing group ID: 123

Short Code:
*Short Code: 1501
*Telephone Number: .
*Line Group ID:1
*Featureial

VoIP:
*Gateway IP ADD:192.168.1.40
*Compression mode:G.711 ALAW 64K
**Voice Networking X
__________________________________________________________
We get dead air on the line when extention numbers are dialed from either end.
What else do I need to do?
Thanks for any help.

 

[gknight1]

i think you have the gateway addresses backwards.

the 403 should have the SOE IP in as the gateway and the SOE should have the 403 IP in as its gateway.

I would start another thread.