Non verified account codes, correct operation??

[tdmneil]

Hi All,

Here's the scenario, my customer uses non verified account codes to be logged via the SMDR for incoming and outgoing calls so they can bill each of their clients accordingly. They usually have around 20 account codes in at one time and all DNs use all of the account codes at various times. On their old PBX they would enter an account code at any time during the call and it would log the entire call duration against that account code. With the 3300 it would seem the time prior to the account code being entered is not logged to an account code and the call duration is only logged against the account code once the account code is entered. Is there any way or a work-around so they can log an entire call duration to an account code without having to tie a DN to a fixed default account code?

 

[boycey9]

non verified tags a number to the smdr record for you to filter your calls. The SMDR is not changed, not sure how you are finding this but the time the account code is entered is not recorded.
Read the below about timing, Its seems possible you have fake answer supervision enabled.


SMDR Timing Functions
The timing functions that apply to incoming and outgoing calls are as follows:

Incoming Call. Three aspects, related to the timing of an incoming call are recorded on an SMDR call record: the date, the time taken for the called party to answer and the duration of the call. The time to answer is the difference between the time when the called device is seized and the time when the called party answers. The duration of the call is the difference between the time when the call is answered and the time when the call is released, such as call cleardown.

Outgoing Call. Three aspects related to the timing of an outgoing call are recorded on an SMDR call record: the date, the call start time and the call duration. The latter is only recorded for calls which are answered. In the case of unanswered calls, the call start time is recorded as the time when the called device is seized. In the case of answered calls, the call start time is recorded as the time when the called device is answered. Call answer is determined by the detection of speech or by the detection of an answer supervision signal provided by the trunk. "Fake Answer Supervision After Outpulsing" can be programmed, which causes the system to recognize answer status immediately after digits are outpulsed, regardless of far-end conditions. The call duration is the difference between the time when the call is answered and the time when the call is released.