Non-physical extension forwarding

[dallan1]

Hi,

I'm a novice at Nortel administration so bear with my naivete.

I have two users (user1 and user2) who had separate offices. One of the users (I will call her user1) only comes in once a week so we're combining their offices into one. I am taking user1's phone and giving it to a new employee (user3) and I'll give the new user a different extension. What I would like to do is have user1's extension forward to user2. If there is no pysical phone associated with the extension, is forwarding still possible and how is it achieved?

Thanks so much

 

[RikRodgers]

I've had this work or not work depending on the software level of the cabinet. Sorry, I don't remember which revisions it will work on.

You can give it a shot, anyway.

Make sure set relocation is turned off, and forward the set (f*4) before you unplug and reassign it. This way, if it doesn't work, it's easy to switch back.

 

[hawks]

Don't think you can do this the phone will eventually go out of service. Have you tried using an answer DN of user 1 on user 2 phone?

 

[dallan1]

Have you tried using an answer DN of user 1 on user 2 phone?"

I'm not sure how to go about doing this. What will be the outcome?

Thanks.

 

[hawks]

When someone calls user 1 it will ring on user 2's phone at a different button. This way you can tell who was called.

 

[dallan1]

That sounds like it would work well. I assume this can be done via FTR**CONFIG?

 

[Deweyhumbolt]

Yes, it's under Line Access. You go under the DN that wants the ability to see the other DN ring and add an Answer DN of the DN you want to see. Choices are Appear Only or Appear and Ring, No Ring Only.

 

[dallan1]

That worked perfectly. Thanks very much.

 

[dallan1]

Well, it worked but now I would like to change the new user's phone (user3) to a new extension. If you remember from my initial post that he is using user1's phone.

When I change DN's the Answer DN no longer works, it says that the ext is not in service. Any way to circumvent this?

 

[RikRodgers]

In that case, the forwarding won't either. What type of system do you have, a MICS, or a CICS?

If you've got a CICS, then there's an analog extension built in on the cabinet. You could change that to the old user's extension, and reassign the answer dn's.

 

[joelunchpail]

you can't change the dn on user 1's port
you have to give the person 3 a new port. as soon as you change the programming on the port for user 1 it wont do what you just programmed it to do.
you can re use the set, but you have to put it on a new port.
that is like asking the port to look after two dn's

 

[curlycord]

If you changed the DN of user 3 then it takes on the new DN's programming also, just go into Line Access of the new DN and re-add the Answer DN.

 

[jerryreeve]

Dallan1 What is your system?

knowing this might give us some options for helping you. such as: If you have a CICS you might just re-assign that extension to the IATA and forward that to the user2 phone.

on a mics you might be able to set up a cheepy 7100 and forward that.

----------------------------
JerryReeve
Communications Systems Int'l
com-sys.com

 

[dallan1]

My system is MICS.

So you are saying I will need a dummy handset plugged in somewhere to achieve this?

 

[hawks]

No the answer dn should work,
user 1 = ext 111 (no phone)
user 2 = ext 222 with an answer dn of 111
user 3 = ext 333

If you call ext 111 from the 222 set it will show as out of srvice but if you call 111 from any other set it will ring at 222.
Good luck

 

[dallan1]

***************************************
No the answer dn should work,
user 1 = ext 111 (no phone)
user 2 = ext 222 with an answer dn of 111
user 3 = ext 333

If you call ext 111 from the 222 set it will show as out of srvice but if you call 111 from any other set it will ring at 222.
Good luck
***************************************

Hawks, this isn't the dilemma I'm having. The answer dn is working and implemented, ie. if I call 111, it will ring at 222. My problem is regarding the handset that WAS 111. I want to assign a different extension to it. When I changed DNs (333), the answer DN no longer worked for 111.

 

[hawks]

Ok I understand, the reason it don't work is because once you change it then ext 111 is no longer in the system. What you need to do is find an extension that is not being used and change that to 111. Then you can put answer dn 111 back on the phone.

 

[dallan1]

Okay, I finally managed to get this working. First thing I did was I put all the sets back where they belong and made sure that they had their original extensions. I put Set Relocation back to "N".

Then I removed the answer DN so I was back to square one.

I then changed DNs with the two original phones (111 <--> 222). Then I changed DNs again on the phone that was to be used by the new employee and I gave him a brand new extension number (222 <--> 333).

Then I applied the answer DN on the old extension, waited for it to update and it worked (222 ring & appear on 111).

Thanks for all your help, it was very helpful!