coolwhisper
Programmer
I am trying to build a hunt group that will queue a call without using an agent license. We have EAS agents but not enough licenses for all groups to be built with EAS (and no interest in purchasing more licenses. When I create a new UCD-MIA Hunt Group, I can set Queue to Yes and there is a spot to put announcements/interval. Problem is that the call doesn't queue and the announcement isn't played. Is there any way to queue a call with EAS turned on without using an agent license?
Thank you for any assistance you might be able to offer. -JR
Thank you for any assistance you might be able to offer. -JR