Hi all,
The customer’s Operators (2 OWS in MX-ONE TSW) had strange noises (only beeps without voice and noise ) in incoming internal, external calls & even when there is no incoming calls (beeps on the headset), we taught that it’s probably came from the faulty TMU boards which the operators are connected, but after the replacement with the new boards, the noises doesn’t disappear.
We test all trunks to verify if any lines are broken and also the cabling in the MDF & patch panel, but everything seems ok.
Do you have any idea what is the origin of this issue?
Thanks in advance & best regards.
The customer’s Operators (2 OWS in MX-ONE TSW) had strange noises (only beeps without voice and noise ) in incoming internal, external calls & even when there is no incoming calls (beeps on the headset), we taught that it’s probably came from the faulty TMU boards which the operators are connected, but after the replacement with the new boards, the noises doesn’t disappear.
We test all trunks to verify if any lines are broken and also the cabling in the MDF & patch panel, but everything seems ok.
Do you have any idea what is the origin of this issue?
Thanks in advance & best regards.