Can a Call Pilot app be setup to interface to a SQL database? I have a dept that wants to have people call in, enter a PIN, & get their info. I have CP v.5 & Symposium. They also want this system to do out bound calling to people too.
CallPilot cannot do this but it's possible with Symposium.
The Host Data Exchange API can be used to communicate with an external database. I think the capability comes with the basic Symposium or AACC but I have never used it.
Symposium has an Outbound Campaign feature but if you don't have the license then would have to be purchased. Never used that either.
I doubt either would be easy for a novice to set up but you might get more info in the Symposium forum.
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