Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

No ZIP tone on one phone only

Status
Not open for further replies.

Hcs82a

Technical User
Jul 24, 2009
36
US
I have a NEW user that can not get a zip tone at all, everyone else is fine, the phone will ring, the display is fine, the call works without any issues, just can't get a beep in the headset. i changed out the phone "Call Master V" and headset "Plantronics" with a known working one, still nothing.Is it the agents login or something?
 
I found the issue... When the agent ID was created in ASA, the (Auto Answer) was set to Station and I changed it to (ACD).
 
Status
Not open for further replies.

Part and Inventory Search

Sponsor

Back
Top