No Welcome message for calls to ACD group from IVR

[GFDANNHAUSER]

Good Day

I have a situation where when a call is deflected from a auto attendant to the ACD group no Welcome is played.

Its like when a call is transferred from an extension to a group, it plays the hold music, then the queu announcement.
Is there a Aspac parameter or something I can set that when a called is transferred to a ACD group the Welcome message is played?
Much appreciated.

BR
George

 

[mundus]

Hi' from Alex:
Call cases where group welcome announcement can be provided:

Direct call to the PBX-group
Follow-me to the PBX-group
Direct diversion to the PBX-group
Diversion on busy to the PBX-group
Diversion on no-answer to the PBX-group
Diversion when no members in a PBX-group to another PBX-group
Diversion when queue is full in a PBX-group to another PBX-group
Deflected to the PBX-group
Rerouted to the PBX-group

So the answer is no, or use deflect !

 

[GFDANNHAUSER]

Hi Mundus
I thought so.
Thanx for the confirmation, will have to try get the Auto attendent to deflect the calls.

BR
George