JaggedPath
Technical User
Hi all,
I've been reading through the archives here, and googling like mad for a solution I even went as far as contacting Nortel.. no help), but so far, no luck.
We have a BCM50 system with two expansion units.
Everything works perfectly with it locally, all sets perform exactly as expected.
We have two lic. for IP Softphone, which when installed on laptops and used on-site, work flawlessly.
However, my problem occurs when you take the laptop off-site and try to use the BCM phone system over the Internet.
I've opened port 7000 on our router, and you can connect to the BCM no problem with Softphone. I can dial extensions and make them ring, and I can hear paging tones, but there is no voice at all. Neither sending or receiving.
Since it works perfectly inside our router, I'm prety sure it's simply a port-forwarding issue.
Does anyone know what port(s) the voice data travels through?
I've tried forwarding the ranges listed in the Port Range section of the BCM administration, but no luck.
Cheers for any help or suggestions!
I've been reading through the archives here, and googling like mad for a solution I even went as far as contacting Nortel.. no help), but so far, no luck.
We have a BCM50 system with two expansion units.
Everything works perfectly with it locally, all sets perform exactly as expected.
We have two lic. for IP Softphone, which when installed on laptops and used on-site, work flawlessly.
However, my problem occurs when you take the laptop off-site and try to use the BCM phone system over the Internet.
I've opened port 7000 on our router, and you can connect to the BCM no problem with Softphone. I can dial extensions and make them ring, and I can hear paging tones, but there is no voice at all. Neither sending or receiving.
Since it works perfectly inside our router, I'm prety sure it's simply a port-forwarding issue.
Does anyone know what port(s) the voice data travels through?
I've tried forwarding the ranges listed in the Port Range section of the BCM administration, but no luck.
Cheers for any help or suggestions!