No video for external users

[thesiscokid]

Bit of a newbie on here so am fishing for some help One of my customers is claiming that when they set up a conference on MiCollab external users arent getting the option to join via Video. I have checked that the URL option in the email is ticked and that there are licences. But I cant see anything else that would prevent video from occuring......any help would be very much appreciated.

Oh its running MiCollab 6.0.40.0 on MSL 10.1.26

 

[Billz66]

not sure what you mean by join via video

The conferences when setup are designated as audio and or web
only the web ones can add video transmission and they must use the AWV client ( MCA client) , video isnt available via the web browser connection

If I never did anything I'd never done before , I'd never do anything.....

and due to an endless stream of MiCollab , MiCC issues
Life would be simpler If only they tested products properly before releasing them .....