No transport provider was available for delivery to this recipient.

[Zen216]

Hello,
I don't know if this is a Outlook issue or Exchange issue.

One of my users used to have a regular Verizon phone, and management upgraded her to a Motorola Q.

I installed the wireless sync client and synced up her phone to the work exchange system,,, so far so good.

(Unknown to me) She then went to the Verizon store to have her personal contacts moved from her old phone to the Q.

And that is where the fun begins... The 'replaced' her contacts on the q with the personal ones from her old phone, becasue the next day, she called me in a panic due to her contact list in outlook was almost blank... the only thing left were the distribution groups she had created in her contact list.

The personal contacts from her old phone was on the Q.. but no contacts from her work contact list.

I restored her contact list from tape, and the 'look' good. And both sets fo contacts were now on her Q.

The problem is that anytime she tries to send a email to a contact in the list she gets an undeliverable message..

Your message did not reach some or all of the intended recipients.

Subject:
Sent: 6/29/2009 11:24 AM

The following recipient(s) could not be reached:

'Al Colonna Jr. (E-mail)' on 6/29/2009 11:26 AM
No transport provider was available for delivery to this recipient.

If she right-clicks on the contact in outlook, and selects send new message to contact, then the email goes out fine.

If she hits new mail, then 'to', and selects her contact list form the drop-down, and selects contact.. the message fails every time..

If she sends to any of the distribution groups,, the message goes out fine.

I am really stumped on this, and hope someone can point me in the right direction. (I was thinking of trying to copy her contact list, and see if that helpd... too many total contacts for me to want to re-create each one manually...)


Thanks again..

We are running Windows Server 2003 Std.
Exchange 2003
Outlook 2000 (running on Windows XP)

 

[Zelandakh]

I think I've seen this one before and the only way to do this is to recreate the contacts in Outlook then sync them to the phone.

 

[Zen216]

Zelandakh,
DoH!... hehe, I was hoping to avoid that..lol

The worst part now, is that they moved this user to a Q (Verizon Wireless Sync),, it was an ex-emploee's phone...

Now that the contract is up, they just got Blackberry's for 5 users,, and she is one of them...

I un-installed Verizon wireless sync, and installed blackberry redirector,, but now it is not compatible with outlook 2000, so I am upgrading them to Office 2003, so I am hoping the upgrade process will fix her contacts,,, also got business contact manager,, so I am hoping one of the two will help..

I will let you guys know if it does.

Thanks

 

[Zen216]

Well, I figured out how to fix it,, so I thought I would share...

After upgrading to 2003, all the contacts still had the same problem, so...
I opened up one contact, right-click on the email address, select outlook properties.

Third box down is the "type" SMTP was greyed out, so I clicked change type a few times until SMTP was no longer greyed out, and the change type button now read internet type, and I saved the contact.

User cannow send email to that contact with no issues,,,

The upside is I did not have to re-create all contacts,,,,
The downside is,, I have to edit every contact... but at least that is quicker than re-creating...lol