No * to Program option on 4610 phone 2

[lindatkd]

We are setting up a batch of 20 4610 IP phones at a new location and they do not get the * to Program option. We have tried several phones and they all have the same issue. We've tried Hold-reset and Mute-clear commands but they don't do anything. Does anyone know what could cause this issue? The phones are on firmware 2.8.1.

 

[Mitch672]

yes, you have installed a password on the phones, and disabled local access to them, with settings in the 46xxsettings.txt file.

Put the following 2 lines in your 46xxsettings.txt file to clear out the passwords (this assumes you have a DHCP server with Option 176 setup, which is the only way you can do this)

SET PROCSTAT 0
SET PROCPSWD ""

mitch


AVAYA Certified Specialist

 

[lindatkd]

Thanks, Mitch, that did the trick. We bought some refurb phones and they came like that.

 

[phoneguy55]

Mitch,

Does this apply to both 46XX and 96XX

 

[Mitch672]

yes phoneguy55, works on both 4600 and 9600 IP phones

nitch


AVAYA Certified Specialist

 

[Mitch672]

phoneguy55, the only difference would be, the DHCP Option for 9600 IP phones is Option 242, and they would be downloading the files from an HTTP/HTTPS server, rather than a TFTP Server, as the 4600 IP phones do.

The 2 lines in the 46xxsettings.txt file are the same though, to clear out the password.

mitch


AVAYA Certified Specialist

 

[nnickgm]

Mitch672,
I'm trying to reprogram 10 refurbished 4610SWs. I entered the two lines you suggested in the 46xxsettings.txt however I am receiving the same error message. The phone doesnt give the option *, and an error message is displayed- No Filesrv

I have 4610s and 4620s running fine on my server is there something im missing.

 

[Mitch672]

are you sure the phones are even downloading the new 46xxsettings.txt file? they may very well not be... if they are set for another VLAN, etc, there can be a lot of other issues, especially with use phones...

mitch


AVAYA Certified Specialist

 

[phoneguy55]

Thanks Mitch!

 

[nnickgm]

How do I check to see which VLAN the phones are on?
They arent receiving the settings file via the TFTP...

 

[SF0751]

nnickgm, please start your own thread with your question, instead of hijacking an old thread. Thanks!

Susan
"When the gods wish to punish us, they answer our prayers." - Oscar Wilde, An Ideal husband, 1893