I should have mentioned that this is a BCM 400 and a business lines site. I have seen it on PRI sites but not chronically like the site I'm dealing with now.
Yep, the software is all shiny new. Last month I applied the latest Avaya had to offer. I thought it was fixed when it ran clean for almost three weeks.
Are the lines being answered by an AA first.
If so then maybe try increasing the voicemail ports ( default 6)to a higher number EG: 16 ports to allow more resources.
The other issue could be the PEC cards on the MSC . (min 2)
Switch off system and reseat them.
Add more PEC cards if DSP resources are low. (Max is 4)
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