No service on first line picked up

[machinetech]

Im new to this phone system, although have managed to get by, but this one has me stumped.

Got a MICS 6.1. Problem is when the handset is picked up on any phone, comes up on line 8, which has no dial tone and displays not in service. We have to hang up and pick it up again to get a different line, to dial out. None of the other lines have this problem just line 8. It is programed just like the other lines from what I can tell. Any help would be greatly appreciated.

 

[pccal]

Reboot the phone system & if that does not fix your problem replace the second line card in your system.

 

[fireeater]

do you have a line 8???
if not remove from pool group
or remove from group till repaired


program a set to have all lines appear on it so you can test

HALLOWED ARE THE ORI

mike

http://www.ics-on.ca

 

[machinetech]

Thanks. I removed line 8 from the pool, and that worked, now we can get an open line when the handset is picked up. I still havent figured out why it happened, but I got everyone off my case for the time being, and our credit card machine can find a dial tone now. I will post what I found caused it, if I do.

And yes, we did have a line 8 before, a member of pool A.

 

[curlycord]

I would assign 8 lines to reception set so you can monitor whats wrong.
In your case your line 8 might be dead if you have a line 8....report it to your vendor or Telco, once fixed remember to put it back into the pool.


=----(((((((((()----=
curlycord

http://www.curlycord.com