No ringing sound while on hold. 1

[PC0]

Hi,

Back again . Here's an issue I found out while testing the completed call flow - the person calling in does not hear any ringing while the call is being forwarded to different DID's. So, while the call is ringing at the first DID for about 15 secs there is complete silence for the user on hold and another 15 seconds when the call is ringing at the second number. Any solutions/suggestions is sincerely appreciated.

Thanks,

Paul

 

[aarenot]

You will need to give an example because what you posted makes no sense. I think you are trying to use terms which you do not understand so it is really not making much sense to those that know the terms you are using, and their meanings.


Try explaining it like this.

So, I call in to telephone number XXX-XXX-XXXX on my cell phone, and I hear it is ringing when I put my cell phone to my ear. It continues to ring( normally you will not hear the first 2 rings on the recieving end of the phone call which is normal) and the user whos phone is supposed to ring is on the phone(or not on their phone), and they hear ringing(or a beep, or nothing) on their phone.

You will do much better to explain it in generic/descriptive terms not telco, or PBX terms so you do not misinform, or confuse us. Do not use the terms DID, or user, or extension, or "second number", instead list the full 9 digit telephone number for the DID, full user number, ext number, full whatever this is number for "second number".

You are just making the water muddy trying to use these terms.

 

[PlatinumGuy]

Is your call coming through an AA?

Is it whilst the call is being transferred from the AA to user?

What king ov vm etc.

As aarenot states in order for somebody to help you you need to help them.



ACA - IP Office Implement
ACS - IP Office Implement
ACE - IP Office Implement
ACI - IP Office Implement

 

[kwing112000]

It sounds like an assisted transfer with no MOH.

 

[PC0]

Hello all,

I apologize for the confusion. The issue happens during the assisted tranfer action of the call flow. For example,

When a user calls 510-0311, they get options for different departments (1 - Sales, 2 - Support). If they were to select option 2, there is an assisted transfer to 510-3220 followed by another assisted transfer to 510-3278, in case the first number does not answer or is busy. Now, if the second number also does not answer or is busy it goes to a voicemail.

The issue, I am having, is that the user calling in does not hear any rings while the call rings at 510-3220 or at 510-3278.

I hope this explains my issue a little better than my previous post. Please let me know if you need any more information.

Once again, thank you for all your help.

Paul

 

[ronromano]

You don't hear ring during assisted transfer, you get MOH if no MOH player then nothing. $.0 you can make it play some beeps if you have no player.

 

[aarenot]

This is a supervised transfer, so the VM is not really hanging up on the call it is staying with it to monitor if it is completed. A number of suggestions come to mind.

1) Add a music source, or marketing information source, via an MP3/CD/etc. type player connected via a 1/8 inch miniplug stereo to mono adapter to the audio input of the IPO control unit to provide some music/info instead fo ringing. This should make the caller more at ease they have not been disconnected. My advice use a machine that does not have that block type transformer at the electrical plug, as they are not made for 24/7 operation, and you will end up replacing it annually minimum.

2) Use a HG to transfer to users, linear type so it rings one then the other person, and then goes to VM instead of the supervised transfer. It uses less VMPRO resources, is quicker for the caller, and is going to send the caller to a HG VM box rather than the personal one, so either person can retrieve it, and have a mess wait light lit on their phone by it.

Others probably have more suggestions.

 

[PC0]

Thanks for the suggestions. I tried creating a hunt group with 510-3220 and 510-3278 in it. The problem, that I now face is having the hunt group voicemail sent to the employees cell phones. By enabling broadcast on this hunt group, it forwards the messages to the two number's listed above. I can set up a callback call flow for both number's but this causes all messages to these respective number's to be forwarded to the respective individuals cell phones. What we need are calls coming for option 2, call the two employess in the group and if they do not answer the call, this goes into a voicemail which in turn forwards the messages to both cell phones.

To continue, with the example from before:

When a user calls 510-0311, they get options for different departments (1 - Sales, 2 - Support). If they were to select option 2, there is an assisted transfer to 510-3220 followed by another assisted transfer to 510-3278, in case the first number does not answer or is busy. Now, if the second number also does not answer or is busy it goes to a voicemail. This voicemail number is a hunt group number setup with virtual users and broadcast is enabled. These virtual user's have source numbers attached to them in order to enable callback.

So, I guess, what I need to figure out is - forward messages from one hunt group to another hunt group's voicemail. Is this possible?

Also, do the devices listed on the following site classify as moh devices compatible with IP406?

http://www.thephonesource.com/buy-telephone-music-on-hold-devices.htm

On a separate issue, I would like to thank all the member's on this site and the Tek-Tips forums for all the help you have been providing me over the past few months. Without your help, I would still be trying to figure out how to complete a call-flow. So, I am sincerely grateful to all of you.

Thanks,

Paul

 

[Gibsonic]

Paul, concerning the MoH thing, i looked at the specs for those but they weren't that specific on their output connector. you may need to call them to find out, but any audio device that output can be adapted to a mini headphone jack that plugs into the back of the IPO will work.

 

[PC0]

Thank you Gibsonic for your post. I will look for more information and I will also try to avoid units with the transformer block as per aarenot's advice.

Are these devices plug 'n' play or do configuration changes need to be made for moh devices to work in conjuction with the phone system?

Thanks.

 

[Gibsonic]

make sure the check box next to "Use External Music on Hold" on the telephony tab in System configuration is checked for 3.2 and above.

 

[aarenot]

A portable CD player with a regular power cord will work, like a small radio, CD, Tape player combo unit. Just get a 1/8" stereo to 1/8" mono adaptor from radio shack. Plug the stereo end into the headphone jack, and the mono into the IPO. Issue, music has copyright laws, be aware of this, and use eminant domain music, or you could get pursued by copyright attorneys. It is about as likely as getting busted for ripping those tags off your mattress that say do not remove, but I told you so it is on you if it happens not my conscience. If you use a radio, that makes the phone system fall under the same laws as if it were a radio station basically, but once again a mattress tag type issue.

Your question:
"So, I guess, what I need to figure out is - forward messages from one hunt group to another hunt group's voicemail. Is this possible?"

Answer:
In VMPRO, create a custom start point for the HG that you want calls to be redirected from, when a VM is going to be left.
Right click GROUPS, ADD, click leave, type the name of the hunt group in the name field, click OK

This will add the leave start point for the HG you typed into the name field. Click the name of the hunt group in the group section under specific start points. In the right hand box, you now see the stat point. the next action should lead to a leave mail action you create. In the leave mail action, specific tab, click check mailbox, and then type in the hunt group number you want the calls to be directed to, in order to leave a message.

SAVE & MAKE LIVE
test.


tweak if needed.

Did that help? I am still a little blurry on exactly what you want. Flip me your @dress, and I can get the CFG's, if we cant knock it out here, or my add y uses my same name as here AT My Special Network, Do Try to COMe send me a message.

 

[aarenot]

oops, I think you would get it either way.


or my add y uses my same name as here AT My Special Network, DO Try to COMe send me a message.

 

[PC0]

Aarenot,

Made the modifications as per your suggestion and it works. Thank you for all your help.

Paul

 

[aarenot]

You sound suprised, lol. Glad it worked dude.