No real time call data

[clarke121]

We are using Nice Perform V3.0

The Nice servers sit within the main site. All agents on the main site can be monitored recorded and played back.

Our current operation also includes a number of remote agents accessing an Avaya CM4 via IP agent (V5).

However on the remote site
• We are only capturing logging events
• No real time call data – No recording events

The AES server is configured and has sufficient TSAPI licences

We also have sufficient IP_API_A licences for all virtual extensions and remote agents

 

[Ramati]

Hi,
verify that the extension you want to get CTI event are part of the nicecti group
verify that the ACD / hunt / skill / VDN are monitored withing the CTI driver
make sure the agent login into the phone with the corect VDN/ACD/SKIL etc

 

[clarke121]

Thanks

We have checked

The devices ,agent-ID and skill are part of the nicecti group.

As I have mentioned we record all events on the core site.

The remote which uses the same skill can only see the logging-on event.