No option for Auto Attendant listed 1

[donut8]

I have an IP Office 406 that I defaulted using the DTE port on the back. I brought up the clean config on a Windows 7 64bit pc running Manager 9.0.3 (949) and there was no option to set up auto attendants. The voicemail works, but there is no auto attendant in the list on the left pane of the screen. I uninstalled Manager 9 and put on Manager 3.2, same thing. Tried it on a different Windows 7 pc running 3.2 and the same thing. So I tried installing Manager 3.2 on an XP machine, but it wouldn't install.

Can anyone help me figure out why the Auto Attendant option is not present in the list?

 

[Tjohnston224]

Do you have voicemail set to embedded or VM Pro?

 

[snowman50]

Yeah it sounds as if voicemail pro is the preferred voicemail option.
Change it to embedded voicemail to get the auto attendants back

 

[donna123]

It is set to embedded

 

[jamie77]

Would I be correct in thinking the early embedded didn't do AA?? Can't remember.

What version is the IPO? Not the Managed you are using. Check under control unit in the configuration.

Jamie Green

[bold]A[/bold]vaya [bold]R[/bold]egistered [bold]S[/bold]pecialist [bold]E[/bold]ngineer

 

[intrigrant]

Only a Small Office ,IP Office 406V2 or a IP500V1 can provide a AA but only when fitted with the Avaya embedded VM on a Avaya Compact Flash memorycard

 

[jamie77]

Couldn't remember if the early ones into a 406 supported AA or not. Knew SOE did, but that was a different card (PCMCIA??)

Jamie Green

[bold]A[/bold]vaya [bold]R[/bold]egistered [bold]S[/bold]pecialist [bold]E[/bold]ngineer

 

[tlpeter]

SOE and 406v2 could do embedded.
Both use the same card but the soe used G.729 and the 406v2 uses G.711 (IP500v1 too)

BAZINGA!

I'm not insane, my mother had me tested!

 

[Okkie26]

SOE uses different card (PCMCIA)

 

[tlpeter]

You are right.
The SOE uses a 64mb card with adapter and the 406 and 500v1 use a 512 mb card without adapter.

BAZINGA!

I'm not insane, my mother had me tested!

 

[donna123]

OK, I checked and under Control Unit in the config it says:
1 IP 406 DS
2 Analog POTS2
3 Digital DCP 8

 

[donna123]

Version 2.1 (27)

 

[jamie77]

First thing. You really need to get a 2.1(27) Manager in that kit. I've seen some things that can't be done through the newer Manager on old kits.

Checking the Tech Bulletin, the CF card wasn't going to be supported until R3.0.

Talk to your Business Partner about an upgrade in software (and maybe to newer hardware??)

Jamie Green

[bold]A[/bold]vaya [bold]R[/bold]egistered [bold]S[/bold]pecialist [bold]E[/bold]ngineer

 

[donna123]

Thanks Jamie! I will see what I need to do to get an upgrade.