No Off-Hook Voice Announce

[quazimotto]

Greetings. I have an ACS ver 7.0 with 38 stations. I cannot get the off-hook voice announce to work. It rings the extension instead of coming through the speaker when the user is engaged in an existing conversation. Any help is greatly appreciated.

Thanx/Quaz

 

[TouchToneTommy]

That's the way it works - no off-hook voice announce on a Partner.

You could look at Voice Interrupt on Busy, but that comes through the handset.

 

[quazimotto]

Tommy,

How do I do that?

Quaz

 

[TouchToneTommy]

Download the manual from support.avaya.com, then go to page 4-68 (or page 164 of the pdf) for a discussion of VIOB, how it works, and how to program it.

From the Manual:

Use this feature to identify extensions that can receive Voice Interrupt On Busy calls. A Voice Interrupt On Busy call is a special intercom call that lets a user (the originator) interrupt and speak to another user (the recipient) who is busy on an intercom or outside call. When Voice Interrupt On Busy is initiated, the recipient hears two beeps before hearing the originator’s voice. The third party to whom the recipient is speaking probably can hear both the beeps and the faint sound of the originator’s voice. This feature typically is used by the receptionist to alert the boss to an important incoming call or event when the boss is already on a call.

 

[quazimotto]

Thanx/Tommy. Your the Man!!!