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No Music on Hold via VMPro IVR

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IamaSherpa

IamaSherpa

Instructor
Dec 24, 2015
520
IT
Faceing a never seen behaviour on a R11 Server Edition: Hold music has been loaded as per standard procedure, calls are directed via DDI (ISDN PRI) to the users which place the call on hold, MOH is ok. Viceversa if the call is entered via an existing VMPro IVR and ten trasferred on the same users no way to get the MoH.
We know the VMPro uses "IPO data channels", I wonder if this behavior could be due to the existing VLAN Tag, has anyone ever seen that?.
 
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