No missed call logs in communicator history

[Diya Freahat]

IP office 9.1
communicator 2.0.3.79

Communicator doesn't show the missed calls in history

Anyone have an idea how to fix/trace this issue

Thanks in advance

 

[derfloh]

Does instant messaging and presence work? Could be that you have no connection to OneX Portal. Be aware that you don't have to configure OneX Portal connection in Communicator because the needed information are send to Communicator from IPO during SIP registration.

To be honest I am not sure if offline call log has been supported in 9.1

IP Office remote service

https://www.fwilke.com/home

Fixed price SIP trunk configuration:

https://www.fwilke.com/en/ip-office-sip-trunk-en/

CLI based cale blocking:

https://blog.fwilke.com/ip-office-block-calls-from-specific-cli/

SCN fallback over PSTN:

https://blog.fwilke.com/ip-office-scn-fallback/

 

[Diya Freahat]

Thanks for your reply

Presence is working properly with onexportal
Communicator shows answered calls for incoming and outgoing calls but doesn't show the missed calls in history

 

[Pepp77]

Check whether logged missed calls answered at coverage is turned on, if it is an VM answers then it doesnt show as its not classed as missed.

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