no MEW

[Monrovia]

hi,
i found a prob in my system, that, MEW button programmed on digital telephones, but even after sending the voice messages to the mail boxes, the key is not blinking.

here is one testing extn details

VERSION=CXP1010101/4/TSWSP07/SP07
15:51:44
MON 12 JUL 2010
END
 
<SUDIP:DIR=5746;
DIRECTORY INFORMATION AT 15:51:56 12JUL10
DIRECTORY NUMBER         : 5746 
TYPE OF DIRECTORY NUMBER : DTS
NAME                     : ABCD
ADDITIONAL NUMBER        : 

EXTENSION TERMINAL DATA
EQU          TERMD  ADN    CALALT   TIMER
1-1-30-05    0028          1        0

EXTENSION DIRECTORY CATEGORIES
CAT  TRAF      SERV        CDIV       ROC     TRM  ADC             CUST  LANG  BSEC  MCOST
4    00040415  0202120000  000151111  000001  0    00000000001000        F     0     -

DIGITAL EXTENSION FUNCTION KEY DATA
KEY  KTYPE  FCN   VALUE  DIG
00   FCN    MEW   
01   FCN    CAB   
02   FCN    CAD   
03   FCN    TNS         
04   SKI          F1    
05   SKI          F2    
06   SKI          F3    
07   SKI          F4    
09   ODN          5746  
10   ODN          5746  
11   ODN          5746  
12   FCN    TNS         
13   FCN    TNS         
14   FCN    TNS         

GROUP DATA

PARALLEL RINGING DATA

DIVERSION DATA
INDIVIDUAL DIVERSION NUMBER: 5555

PAGING DATA

END

I set the message waiting indication check box in the onebox server. please guide me to rectify this

BR

Monro

 

[doktor]

Check that ICFUP; is set MWF = ALL.
(ICFUC:IFCIND=,MWF=ALL

In the OneBox set the Messaging Waiting period down from 3600 to 240 seconds ith the Integrations tab.
(If you are using OneBox 4.2 (AVST 7.90 or 7.92).

///doktor

 

[Monrovia]

thanks doktor, the message waiting is all, and I can not see the integration tab

<ICFUP;
INFORMATION COMPUTER COMMON FUNCTIONS DATA
   UPDATING START TIME IS  01:30
   MESSAGE WAITING FUNCTIONALITY IS  ALL
INFORMATION COMPUTER EQUIPMENT DATA
   IFCIND  IODEV           EQU          RATE   DFMT  UPDFCN  PARITY  CCHECK
   0                                                 NO                         
                                    ICEXG=NONE     USER=GENERIC

I am using MX-One messaging Voice Mail Version 7.9 Build 256 Service Pack 1
Connection type is TCP/IP

 

[doktor]

In the Configuration Module of the "MX-One messaging Voice Mail Version 7.90 Build 256 Service Pack 1" aka OneBox 4.1, you should change the MWI subscription period from 3600 to 240 seconds. Then it works alright.

///doktor

 

[parnum]

If you tick the box in a Onebox mailbox to light the MEW on the handset as a test, does it light the MEW? if you do STDNI on ILNP do you see the MEW come into the TSW?

best parnum

 

[parnum]

that should be STUNI on ILNP...

 

[Monrovia]

hi doktor,
sorry for delayed reply.

i found and it is already 240.

mx-one messaging voicemail system configuration -> integration -> ericsson mx-one/md110IP -> edit -> message waiting settings -> pause between MWI = 240. I hope you are talking about this settings.

one more thing i noticed is, if i press the MEW key on the phone,nothing happens. I mean, it is not dialing the voicemail group number (5555), but i can see it is MEW key.

Parnum,
I initiated the trace, but i dont know how to read it from the system.
[tt]<STUNI:UNIT=ILNP,LIM=1;
NOT ACCEPTED
ALREADY TRACE MARKED [tt]

 

[Monrovia]

[tt]<STDIP;

TRACE IND DIRECTORY CONTENTS:
ALLOC USED USED
TRI SIZE(L) SIZE(T) SIZE(L) INITIATED ON DIR/DEV/SIG/UNI IN LIM ID
1 0000 0000 0000 EQU 1-1-30-05 001 EXE
2 0000 0000 0000 UNIT ILNP 001 EXE
3
4
5
6
7
8

FREE STORAGE SPACE 2000 RECORDS[/tt]

 

[parnum]

[tt]STISR;
STUNI:UNIT=ILNP,LIM=1;
STTSS:TRI=1,SIZE=1000;
STTSI:TRI=1;[/tt]

Try to light an extension MEW from a mailbox in onebox, there is a box you can tick to send MEW within the mailbox config.

[tt]STTSE:TRI=1;
open logfile
STRAP:TRI=1;[/tt]

send us the trace result, this will tell you if the Onebox is not sending the MEW or a problem in TSW.

best parnum

 

[Monrovia]

Hi parnum,

here it is

[tt]<STUNI:UNIT=ILNP,LIM=1;

YOUR TRACE INDIVIDUAL IS 1
EXECUTED

<STTSS:TRI=1,SIZE=1000;
EXECUTED

<STTSI:TRI=1;
EXECUTED

<STTSE:TRI=1;
EXECUTED


SPONTANEOUS PRINTOUT


STORAGE STARTED: TRACE INDIVIDUAL NO 1
<STRAP:TRI=1;

TRACE IND READ RESULT
TRACE INDIVIDUAL NO 1
TIME LINE(S)
08.37.21.260 00001 SWSW SIGNAL CRADRCHECK (H'0035)
FROM LCR (H'0070) EXE A IN LIM 001
TO ILNP (H'024C) EXE A IN LIM 001
WITH 0 1 2 3 4 5 6 7 8 9
000 H'02 H'00 H'48 H'C2 H'02 H'00 H'47 H'BC
08.37.21.280 00002 SWSW SIGNAL NRPOINTER (H'001B)
FROM ILNP (H'024C) EXE A IN LIM 001
TO LCR (H'0070) EXE A IN LIM 001
WITH 0 1 2 3 4 5 6 7 8 9
000 H'02 H'4C H'00 H'10 H'02 H'00 H'64 H'F0 H'00 H'00
010 H'00 H'00
08.37.21.280 00003 SWSW SIGNAL CRADREXEC (H'0060)
FROM ILNP (H'024C) EXE A IN LIM 001
TO LCR (H'0070) EXE A IN LIM 001
WITH 0 1 2 3 4 5 6 7 8 9
000 H'02 H'4C H'02 H'00 H'67 H'F2 H'00 H'00 H'00 H'00
08.40.34.920 00004 SWSW SIGNAL CRADRCHECK (H'0035)
FROM LCR (H'0070) EXE A IN LIM 001
TO ILNP (H'024C) EXE A IN LIM 001
WITH 0 1 2 3 4 5 6 7 8 9
000 H'02 H'00 H'48 H'C2 H'02 H'00 H'47 H'BC
08.40.34.920 00005 SWSW SIGNAL NRPOINTER (H'001B)
FROM ILNP (H'024C) EXE A IN LIM 001
TO LCR (H'0070) EXE A IN LIM 001
WITH 0 1 2 3 4 5 6 7 8 9
000 H'02 H'4C H'00 H'10 H'02 H'00 H'64 H'F0 H'00 H'00
010 H'00 H'00
08.40.34.940 00006 SWSW SIGNAL CRADREXEC (H'0060)
FROM ILNP (H'024C) EXE A IN LIM 001
TO LCR (H'0070) EXE A IN LIM 001
WITH 0 1 2 3 4 5 6 7 8 9
000 H'02 H'4C H'02 H'00 H'67 H'F2 H'00 H'00 H'00 H'00
END [/tt]

I enabled the MWI in onebox: administration -> subscriber mail box -> features -> MWI : both "set primary extn MWI" and "current MWI". And also I started "Immediate message notification" feature in "Message Notification" tab. and then I send a voice message to the extension 5756.

[TT]SUDIPIR=5756;
DIRECTORY INFORMATION AT 08:51:16 22JUL10
DIRECTORY NUMBER : 5756
TYPE OF DIRECTORY NUMBER : DTS
NAME : ABCD
ADDITIONAL NUMBER :

EXTENSION TERMINAL DATA
EQU TERMD ADN CALALT TIMER
1-1-30-19 0028 1 0

EXTENSION DIRECTORY CATEGORIES
CAT TRAF SERV CDIV ROC TRM ADC CUST LANG BSEC MCOST
4 00040415 0202120000 001151111 000001 0 00000000000000 F 0 -

DIGITAL EXTENSION FUNCTION KEY DATA
KEY KTYPE FCN VALUE DIG
00 FCN TNS
01 FCN CAB
02 FCN CAD
03 FCN TNS
04 SKI F1
05 SKI F2
06 SKI F3
07 SKI F4
09 ODN 5756
10 ODN 5756
11 ODN 5756
12 FCN MEW
13 FCN ODN2
14 FCN NLOG

GROUP DATA

PARALLEL RINGING DATA

DIVERSION DATA
INDIVIDUAL DIVERSION NUMBER: 5555

PAGING DATA

END [/TT]

 

[Multivitamin86]

ICFUP?

 

[Monrovia]

oh yes, i got the clue.

This set up was an upload of PC-Regen from a MD110BC12SP2 system to the new MX-1 TSWSP7. so same like i had problems with the CDR, the voicemail setup is also creating problems.

Can somebody tell me how to remove the old setup of voicemail, and to create it new.

thanks