No MerMail to PMS Communication

[RadissonIT]

We have Meridian Mail and currently our Property management system gets no reply when it tries to update a guests name. Tried resetting PMS link. Tried cold boot of Mermail cabinet. Anything else I can try?
Thanks

 

[hhallett]

Is your MerMail/PMS link currently up or down?
Is your MerMail/PBX link currently up or down?
If MerMail/PBX is up but MerMail/PMS is down have you had the hotel reboot the PMS?

Regards,
Harry
"The legitimate powers of government extend to such acts only as are injurious to others. But it does me no injury for my neighbour to say there are twenty gods, or no god. It neither picks my pocket nor breaks my leg." --Thomas Jefferson