We have an end user that just called in this same issue. We are unable to get to Detect and Repair. No menu bat and therefore cannot get to help. We have done a full reinstall but that did not resolve. Suggestions anyone?
This is happening a lot - I'll look at writing a FAQ.
I don't know how this happens but the problem is a corrupt registry key. Luckily Word is great at coping with registry problems so all you do is delete the key and start Word, whereupon it is re-created with correct values. Re-installing doesn't usually work because it uses the old registry settings.
Editing the registry is not to be done lightly but if you do exactly what I say and nothing else you will be OK.
Close Word (if it is open) then click Start->Run and enter REGEDIT then click OK
Navigate down the tree on the left to the following key:
You will see on the right two values, Settings and Toolbars. Click on the word Toolbars to select it and hit the Del key to delete it. Confirm the action. Close Regedit and restart Word.
Your menu should be back, but you may have lost some toolbar customisation. That is a small price to pay for getting Word working again.
if unsucessful go to view -> toolbar -> and choose whichever toolbars you need to help
*other suggestion, if all else fails; reinstall office & make sure you don't do customize and just do typical
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