No internet email service in outlook 97

[kennyheatrick]

I am trying to get outlook 97 to work on a win2k pro workstation.

I have installed office 97. However when I go to tools/services in outlook to configure the account for the user I cannot install the internet mail service. It is not even an option. I have configured the users PAB and PST and also the outlook address book.

I have tried removing and reinstalling office 97. Also I have tried to add the intenet mail service via the add ins manager option in tools/options general tab.

If anyone has any ideas please let me know.

thanks

kenny

 

[Dreamboat]

Not sure if 97 had IMO...hmmm.

Did you try Tools-Services-Add, Internet mail? Also, check these articles if you need more help:

http://support.microsoft.com/support/kb/articles/Q162/2/03.ASP

http://support.microsoft.com/support/kb/articles/Q245/4/46.ASP

techsupportgirl@home.com

http://www.PiersonTech.com

Brainbench MVP for Microsoft Word

 

[kennyheatrick]

yes ....when i goto tools/services and click the add button internet mail is not on the list to install. However when I do the same thing on a 98 client it is there. It seems as though it has something to do with win2k pro.

 

[Dreamboat]

http://support.microsoft.com/support/kb/articles/Q245/4/46.ASP

According to this article, you can't use the same profile. Have you created 2 profiles for this person? Perhaps login-Exch and login-Int?
techsupportgirl@home.com

http://www.PiersonTech.com

Brainbench MVP for Microsoft Word

 

[kennyheatrick]

there is only one profile and it does not have the exchange server or internet mail configured.

the problem is that i want to configure internet mail but when i select tools/service and click add there is no internet mail option. (internet mail is not even in the list of things to add)