No instant messaging through SBCE

[pontim]

Hi!
I'm having a little trouble to get instant messaging to work through sbce. Through VPN and locally it works. But i can´t get it to work via sbce in the mobile app (android).

I constantly get the "your messages may not be up to date" alarm.

I've discarded certificate issues due to the fact that i have no alarms running the app in a windows pc through vpn. The softphone registers using tls and the ip office host name as sip server.

Did anyone encounter this issue before?

Thanks!

 

[derfloh]

What messaging service do you use?

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN

 

[pontim]

Hi derfloh.
They have an ip office 500v2, with an app server running onex portal, and an sbce portwell.

 

[derfloh]

Then you need 9443 forwarded to OneX portal.

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN

 

[pontim]

You mean the application relays loaded on SBCE? That port in particular towards the app server's ip address?

Thanks!

 

[derfloh]

Yes

IP Office remote service
IP Office certificate check
CLI based call blocking
SCN fallback over PSTN

 

[pontim]

Thanks! As soon as i can i´ll try that and make sure they are forwarding the same port in their firewall. Cause i alredy have it relayed in the SBCE.
I´ll let you know the results.

Thanks again!

 

[pontim]

Thanks derfloh. That did it! I was only forwarding port 5222 to the app server. I forwarded port 9443 towards the app server as well and when they added it on their firewall it started working.

Thanks!

 

[pontim]

I'm having an issue with video now.. Trhough vpn i can start video calls, but i get no video from the other party, and trhough sbce the app doesn´t even allow me to start de video call... I've forwarded every port as instructed in the remote workers installation manual....
Any thoughts?

Thanks