No incoming calls - Carrier Fault.

[puentem]

Please help. Recently my call center had no incoming calls from my toll free carrier. It was a carrier fault but my CS1000-M trunks were ok and no incoming calls were received. I only discovered that it was a problem when costumer call me directly to report the incident. I've worked on this and I tried some scripts but they didn't work. The script only start after an incoming call, if no incoming call was received, so the script will not start. I want to be advised if no incoming calls were received in 10 minutes, for example.
My question is, how could I configure my system for proactive action?
Note: CS1000M rel. 4.0 with symposium rel. 5.0, OTM rel. 2.2, and there are 15 skillset and 130 agents approximately. Thank you.

 

[Utreg]

Did you try a check on 'CALL RATE';
The value returned by this intrinsic is the number of calls that entered the system during the previous 10-minute period.

IF (CALL RATE =0) THEN
/* Send alert commando */
END IF

Do this after a check on opening hours...

 

[mte0910]

I had something like this a long time ago, and the problem was just as you stated, the script requires execution, so if you aren't getting calls, how can you get the message. If memory serves (and it usually is sketchy) I setup a report to run every 15 minutes, and write to a drive. Then I wrote a small PERL script that would look for the number of calls that arrived in that report. If the number =0, then the PERL script would send me an email, otherwise, it just deleted the report and shutdown for another 15 minutes.