no hold transfer

[Rushtime]

We had a Nortel branded Soft Console using a PCCIU and due to multiple issues with the PCCIU a decision was made to get rid of the console and just use a 3904 and ABM. Everything is working fine but:

We transfer a large amount of callers to external phone numbers using a supervised transfer, the operator is complaining that when she transfers a call , verifies it as answered , the original caller often misses the opening line/announcement of the final destination

is there a way to do a no hold transfer?

Its a release 5.5 CS1000E

 

[GHTROUT]

Add KEY NHC and just try it is what I would do.

~~
Gene at GHTROUT.com

 

[Rushtime]

I was thinking of that , but how would she transfer the conference? wouldnt it drop the call when she releases?

 

[GHTROUT]

When it becomes a three-way call, hang up. Transferred.

There are conditions where you use TRN and the call will disconnect, which is why you have to test it in your environment. You asked for No Hold Conference, and that is it NHC

~~
Gene at GHTROUT.com