No hold music on out of hours calls routed to skillset 1

[RFWatts]

I have a interesting problem on my Meridian Opt.11. I have two skill sets, each with their respect call treatments set up in Symposium. The agents for one of these skill sets (We'll call A) leave at 5:00pm, while the other agents (Skill set B)leave at 8:00pm. I have been requested to redirect the skill set calls for A into skill set B for calls after 5:00pm. I setup the call treatment for skill set A to route to Skill set B for out-of-hours calls. Both skill sets have music on hold and on-hold messages that play, however, these redirected calls don't get music on hold. They just get ringback. Does anyone know how to remedy this?

Thanks in advance for your help!

 

[Supernn]

2 questions:
1: do you queue to skillset B or route the call to the other script?
2: if queued to skillset B: have you inserted the "give music xx" command into the script?

 

[RFWatts]

I go into the call treatment applet and select "route calls to this skill set" in the after-hours section of page 2. So I guess it is routing to the other skillset. I haven't done anything with the script. Would this be better handled in a script somehow? I've never messed with the scripts, so could you elaborate on the script portion of this?

Tnx,
Mike

 

[RFWatts]

Supernn

You got me going in the right direction! Both of your questions were possible solutions. If I chaged it to a route-to number XXXX (where XXXX is the CDN for skillset B) then it would get the music as administered for skillset B. The other method was to add the GIVE MUSIC XX before the QUEUE TO Skillset B statement in script for skillset A, in the "out of hours queue to skillset" block.

Thanks for you help, you get the star!

--Mike