No disconnect on trans calls

[commresources]

I have a Magic at a Hospital and Clinic with the 4 CO lines to the clinic answered by the Auto Attendent with the option to dial 1 to Receptionest, 2 to Doc, 3 to nurse etc. With option 1 I have it go to a Delay Announcement Group to a cover group and all works except when the clinic is closed and the cover group does not answer I cannot get a disconnect when the calling party hangs up. I have removed the DAS and have the same problem. Under Line/trunks I have TT/LS set to yes. I appreciate any help Thanks

 

[tdaugirdas]

Why don't you set up a different process entirely for after hours - using the "Night" autoattendant menu?? After hours, the transfer copuld just be to a general mailbox to leave a message or a forward to an after hours call-handling service.
You can use a "Night Service" button on the operator console to toggle between the day and night autoattendant menu - or program the business schedule in voicemail - if they can't be trusted to push a button when leaving for the day and arriving in the morning.

Tom Daugirdas,
President
STCG, Inc.
stcg.com

 

[commresources]

The Hospital already uses the night sevice and the clinic hours are not regular that I can set them to a clock

 

[tdaugirdas]

Ok - so another overly complicated but doable option is to add a phantom extension to the cover group that covers to voicemail - using a different autoattendant - and the menu for that autoattendant directs the caller to leave a message in a general mailbox - or to call back during normal business hours. This loop around will only work once - and you would have to have it in place day and night. You would have to use an available unused extension port on an 012 or 016 T/R card that loops to an empty line port. Make that extension a member of the cover group. Set up an overflow group with no members but with the loop around line port as an attached line. Overflow that group to the voicemail group - usually 770. set number based overflow to 99, timebased to something higher than normal - like 25 or 30 seconds - to give the cover group time to answer during open clinic hours. Now set up a voicemail box for the overflow group as an autoattendant mailbox (like AA2 or AA3) and program an identical day and night menu - where they can leave a message in the general mailbox as the only option.

Tom Daugirdas,
President
STCG, Inc.
stcg.com