No connection to reporting generator server!

[Al Ibdaa]

Hi

I am getting this message when I try to access the reports, (the reporting generator server has no connection to the reporting server) and when I restart the IPOCC statistic generator it starts to work fine and again after a while the same issue comes back, so what can I do?

 

[janni78]

What's your IPOCC version?
This was an issue in old 9.1 systems.

"Trying is the first step to failure..." - Homer

 

[Al Ibdaa]

It is 9.1.6

 

[janni78]

Then you should upgrade to a later service pack.

"Trying is the first step to failure..." - Homer

 

[Al Ibdaa]

can I get help on how to do the upgrade and what is the latest service pack now, please.

 

[janni78]

The latest 9.1 is 9.1.11 and the latest release is 10.1.2.1.

You should contact your BP for an upgrade.

"Trying is the first step to failure..." - Homer