No call waiting lamp or alert reminder on 302 c console

[frontier4195]

My customer has a old Definity system with a 302c console. When the attendant receives a call no other calls ring at the console till she transfers the call she is on. The call waiting light does not come on and the alert beeping for a call waiting does not work. Does anyone know what they could have changed in programming to make this happen. What is the fix for this?

 

[dignoffo]

froniter4195,

Check programming in console parameters-there are several settings that could cause your issues like calls in queue, cos, etc..

 

[AvayaTier3]

Calls to attendants include:
listed-directory, attd routed calls (may be "0"), individual attendant extensions, vdn or vector with
attendant vectoring, hunt-group / skill with individual attendant extensions as members of hunt / skill


Attendant timers administration.

Attendant Timers

Use the Attendant Timers feature to automatically alert the attendant after an
administered time interval that calls remain waiting or on hold. The attendant
can then reconnect with the caller, and decide whether to terminate the call, or
allow the caller to continue waiting.

Detailed description of Attendant Timers

This section provides a detailed description of the Attendant Timers feature.
Attendant Timers automatically alert the attendant after an administered time
interval for the following types of calls:

- Extended calls that are waiting to be answered or waiting to be connected to a
busy single-line telephone

- One-party calls that are on hold at the console

- Transferred calls that are unanswered after a transfer

The Attendant Timers feature informs the attendant that a call requires
additional attention. After the attendant reconnects to the call, the user can
either choose to try another extension number, hang up, or continue to wait.

Communication Manager supports a variety of administrable attendant timers.

Attendant timers include:

- Unanswered DID Call Timer. Specifies how long a direct inward dialing (DID)
call can go unanswered before the system routes the call to the administered
DID, TIE, or ISDN intercept treatment.

- Attendant Return Call Timer. Unanswered calls that the attendant extends
return to the same attendant, if the attendant is available. If the same
attendant is unavailable, unanswered calls return to the attendant group
queue.

The Attendant Return Call Timer is not set for calls that are extended from one
attendant to another attendant. The system redirects a transferred call that
times out to an attendant after the interval that is administered for the

Attendant Return Call timer.

- Attendant Timed Reminder of Held Call Timer. Specifies how long a call is
held. When the timer expires, the held call alerts the attendant. The message
"hc" appears on the attendant display. You can administer either a
high-pitched ring or a primary alert.

- Attendant No-Answer Timer. Specifies how long a call that terminates at an
attendant console can ring with primary alerting. When the timer expires, the
call rings with a secondary, higher-pitch ring. The ringing pattern of a
disabled Attendant No Answer Timer does not change over from the primary
pattern to the secondary pattern. If the call remains unanswered during this
interval, the system routes the call to the attendant group and console where
the call was placed in a Position Busy state. This timer does not apply to
calls that are placed to the extension of the attendant, or to calls that the
attendant originates.

- Attendant Alerting Interval (Timed Reminder). Specifies how long a call that
terminates at an attendant console can ring with secondary alerting. When the
timer expires, the attendant console is placed into position busy mode, and
the system forwards the call to the attendant group. If the console where the
alerting interval is reached is the last active day console, the system goes
into Night Service, if Night Service is enabled. This timer does not apply to
calls that are placed to the extension of the attendant, or to calls that the
attendant originates. You can disable the alerting interval. In this case, a
call continues to ring at the extension of the original attendant until the
caller hangs up, or another feature disconnects the call. If the call reaches
the timeout limit for unanswered DID calls during Night Service, for example,
the Night Service feature disconnects the call.

- Line Intercept Tone Timer. Specifies how long line intercept can be. For
example, LITT:10 seconds means that line intercept stops after 10 seconds.

Administering Attendant Timers

The following steps are part of the administration process for the Attendant

Timers feature:

- Setting up Attendant Timers

This section describes:

- Any prerequisites for administering the Attendant Timers feature

- The screens that you use to administer the Attendant Timers feature

- Complete administration procedures for the Attendant Timers feature

Prerequisites for administering Attendant Timers

You must complete the following actions before you can administer the Attendant
Timers feature:

- Set up the attendant console. For information on how to set up an attendant
console, see the Administrator's Guide for Avaya Communication Manager.
--------------------------------------------------------------------------------
This information is in the Administrator's Guide under Attendant Timers
--------------------------------------------------------------------------------
Console-Parameters - Backup Alerting
- Calls in Queue Warning
- Time in Queue Warning
Class of Service - Client Room
Station - Feature Button Assignments
- atd-qcalls
Feature Access Code (FAC) - Trunk Answer Any Station

This feature provides both audible and visual alerting to backup stations when
the attendant queue reaches its queue warning level. When the queue drops below
the queue warning level, alerting stops.
Audible alerting also occurs when the attendant console is in night mode,
regardless of the attendant queue size.

- Backup-station users must meet the following criteria to answer alerting calls
in the attendant queue by dialing the FAC of Trunk Answer Any Station (TAAS).
- Be at a multiappearance voice terminal
- Have the atd-qcall feature button assigned to the station
- Not have client-room COS. (COS set to no); otherwise, the user receives
intercept treatment when trying to use the Attendant Backup Alerting feature

- The atd-qcall feature button provides the visual alerting for this feature.
When this button is dark (idle state), there are no calls in the attendant
queue. When the button shows a steady light (busy state), there are calls
in the attendant queue. When button shows a flashing light (warning state),
the number of calls in the attendant queue exceeds the queue warning.
The backup-station user also hears an alerting signal every 10 seconds.

- When the attendant console is in daymode and the Attendant Backup Alerting
feature is disabled, visual alerting is as described above. However, no audible
alerting signal applies to the backup stations and station users cannot answer
attendant calls by dialing the TAAS FAC.

Interactions

- Ringer Cutoff
Activating the Ringer Cutoff feature disables the audible alerting signal. If a
backup station has Ringer Cutoff activated, the system audibly alerts the
station only when the attendant queue exceeds the queue warning level. If Ringer
Cutoff is not activated, the system audibly alerts the backup station every 10
seconds until the attendant queue falls below the queue warning level.

- TAAS
If the system is in night mode and a TAAS port is not assigned, the attendant
can answer queued calls exceeding the queue warning level only by dialing the
TAAS FAC.

- Tenant Partitioning
You cannot use Attendant Backup Alerting if Tenant Partitioning is enabled on
the System Parameters Customer-Options form.


A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
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