No Call Forward to Flash

[accconst]

I have a 616 DR5 DS and a Startalk Flash. My CO lines ring at all the extensions. I have the prime set (same set for all lines) configured to forward to the DN of the Flash after 4 rings.
When an I/C call is placed to the prime set, I get the voicemail after 4 rings. When a call is coming in from an outside line, it just keeps ringing - no voicemail. None of the other sets have CFWD enabled. Is there something that I have overlooked?

 

[Sphoneman]

Does your Operator Status have that extension listed?

Are you using AA?

Sounds like you just have it set up as a fancy answering machine.Is that correct?

Steve
tele-dataservices.com

 

[Nortellian]

if not on too many phones than strip the line fromm all other phones except prime. Does it go to voicemail now?

 

[Arr]

acc,

Ensure that you have set DRT (delayed ring to prime) to your four rings. Don't use Call forward from a ringing set. Potentially that ringing set could have its own mailbox.
Also check F982, operator status, to reflect business open, operator available; and answer lines=Y.

PhM