No Audio both way Analog Trunks

[johnromani]

Hi Guys,

I've found a issue using analog trunks on IPO.
The system was installed with a ATM4Card and Exp Phone 8. The system crtl unit is v2 and the software version is 7.0(27);

The problem was found only on this box specifically, all other 14 boxes the issue didn't appears.

The problem is, when some one calls to a trunk number, the extensions rings, but when the call is picked up, no audio is heard at two points.

If we try to call internally,in other words, extension to extension, the audio is ok.

We have changed the Gain, Signaling trunk mode and other values but nothing happens.

Anyone knows what could be happening?

Thanks!

Cesar Romani
Avaya ACSS | APSS (SME/Data)| ACIS (Data)
Comptia Convergence +

 

[DrDrayAvaya]

I had a feeling ATM combos are only supported on certain firmware version 7? it could be just 7.0.5 from memory?
I wonder if that same firmware glitch applies to ATM4 as well as combo?

 

[intrigrant]

did you swap the trunk card? Sounds like a DOA.

If it ain't dutch it ain't much

 

[johnromani]

Guys,

The IPO is so far away, and I cannot be there now. Analysing the configuration again, we check that the version is 7.0(31) not (27) as I said earlier.

I'm tring to contact someone to make this changes and I'm looking for other possibilities.

Regards,



Cesar Romani
Avaya ACSS | APSS (SME/Data)| ACIS (Data)
Comptia Convergence +