when do you want the calls to fna? trace to call and see whats it qued to.. if its a ran route it's a different timer then an agent. are you routing to ivr? give me some details and i will try to help
Thanks for the answer. I do not want to redirect a call, it is necessary for me to limit no-answer duration. For DTI2 it is timer NADT.
For PRI2 it is possible?
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.