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No Agents in Group

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big70

big70

Technical User
Aug 11, 2004
1,205
NL
Is it posible to route cals to an other group if al agents are logged out the first group.
I always thought its not possible, but maby sombody has a trick.
Also got VM-Pro.

Greets Peter
 
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Overflow group? transefr from voicemail?
both should work provided call queing is not enabled on the group other wise the call quill queue against the empty group :-(
 
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