Night Service

[mikbai]

Can someone please direct me on how to setup and enable night service.

Thanks

 

[mikbai]

Sorry, I forgot to mention its a 200SX system

 

[kwbMitel]

To do what?

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[mikbai]

I would like calls forwarded from one office to the another when we are in night service.

 

[mikbai]

I was looking at ther Folio documentation and it's making look harder than I'm sure it must be. It seems like a pretty straight forward thing to do.

We have our Operator (0) redirected to extension 2100. Extension 2100 are Lines that ring on 3 separate user phones.

We'll be closing the office ealry tomorrow, and I would like any calls coming into Office A to be redirected to Office B.

I figured I had 2 options.

1) Forward any calls to one of the 3 untis (operator calls) to Office B by using the SuperKey to program call forwarding, but that would mean any calls ringing on that phone, even the personal extension number. But would setting the phone to forward always, include the Line 2100 calls?

2) Just reroute calls using Night Service.

I'm not sure if we have the option to use Nihgt Service. When readind th tech docs, it stated that option 691 had to be enabled. That option isn't even available

 

[kwbMitel]

I will assume you have Analog trunks.

In form 31 - Set up system speed dial to dial the Office B number.

Go to form 14 and observe the Day, Night1 and Night2 Terminations.

Change one of the Night terminations to be the speeddial bin number setup previously.

This may not work on the first try as there are many interconnections required to allow trunk to trunk transfer in this manner. Try the above and if it doesn't work we'll dig deeper.

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[mikbai]

That's exactly what I did. Occassionally I get some help from a contact at Mitel. He may not alwatys be around and I needed this done today, so he basically directed me to the same solution you presented, kwb.

Worked like a charm, and as I said the docs made it look more difficult and lohng winded than it actually was.

Thanks for the replies. We're al good now.

One question, though.

If I ant only one phone to be able to set the system into noght service, than I'll have to assign a spearate COS to that unit, and just enable option 691 on that COS and not the general COS uses by everyone else.

Unless of course there's another option for restricting who can switch to the different services?

Thanks

 

[kwbMitel]

Without a console or sub-attendant the COS option is the only way to control.



*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.

 

[mikbai]

When you say console, what exactly sre you refering to?

 

[kwbMitel]

By console I meant Superconsole 1000

*******************************************************
Occam's Razor - All things being equal, the simplest solution is the right one.